1) How do I become an PFX User?
To become an PFX User you must:
a) Obtain a UserID and Password from your broker or
b) Register online for a UserID and Password and then
c) Download the system click here
2) How long will it take to start transacting once I’ve registered for PFX?
We expedite UserID's and Passwords quickly and, once accepted, you will be able to view all markets on PFX. The next step will be providing your broker with counterparty credit information which will allow you to trade with other mutually approved trading counterparties.
3) Can more than one trader at our company transact with my UserID on PFX?
Each trader is required to have his/her own UserID and Password to transact on PFX. To request other UserID’s, please call the Help Desk:
Help Desk: 239-390-2885
4) Can traders from other companies see my company information?
No. All they can see are bids, offers, and size.
5) I have forgotten my Password. What do I do now?
It’s easy, just contact us and we will reset your password.
6) Can I be set up to view or trade both Ethanol and Biodiesel?
Absolutely. Just ask your broker and he/she will have you set up.
7) If I request my broker to change counterparty credit details, when will they take effect?
Changes take effect immediately on the PFX Platform after we receive a written request from an authorized representative of your firm.
8) The security of my User ID and Password have been compromised.
What do I do?
Change your password immediately and contact us by phone and confirm by email. If someone has already changed your password contact your broker and he/she will have your UserID disabled. We will then issue you a new UserID and Password.
Product Demo?
Our experienced and friendly team is ready to show you the power of PFX.
Contact us to schedule a time that is convenient for you.
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